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Returns policy

Return Policy - Order Cancellation

In case of error of our company, we fully refund you the money corresponding to the value of the order and shipping costs.

In the event that there is no error on the part of our company, no amount of money corresponding to the value of the products is refunded, but the product is exchanged for another one. Shipping costs are borne exclusively by the customer.

In the event that the products you have received have exceeded your expiration date, we fully refund the money corresponding to the value of the order and shipping costs.

In case the product has a defect and is covered by warranty, the replacement is made in consultation with the product company.

In case of withdrawal, and within 14 days can be replaced with another product or refund, as long as the packaging of the product (s) has remained unopened. The shipping costs of the order are reimbursed in full. In case of additional transport costs, these are borne by the consumer.

Returns are accepted by arrangement only if the products have not been opened and are in their original condition.

In case of using the product or altering their original packaging, the return is not accepted.

Return proof is required for returns. In case of invoice issuance, the return must be made with a delivery note

In case the return is not made within 14 calendar days from the day of receipt or some of the return conditions are not met, has the right not to accept the products back and not to replace them. .

Before returning the product you should contact the service department of

If you want to change the product with another one, the shipping charge is € 3.50

Baby food products are non-refundable.

It is possible to cancel orders

It is not possible to cancel orders in which an invoice has been cut.

Product Return Procedure

In a store that cooperates with us:

Bring the product to our store (along with the purchase receipt) and after a check to verify that the return conditions apply, the product is replaced with the same or another product of your choice.

Product sending:

After you have already contacted the service department of, you pack and send the package with the product with the courier company of our pharmacy, if it is our fault or in any way of shipping if the shipping is done by you wish.

In case the package arrives and it turns out that the return conditions do not apply, the product will not be accepted as explained in detail above. It will be returned to the customer and the shipping costs will be borne by him.

The address to which the products will be returned is:

Serbezis Zisis, 15 Makris Ave., N. Chili, PC 68131, Alexandroupolis

Product Packaging Instructions

To protect the content of your post:

  • make sure the packaging you use ensures its integrity. The use of packaging that has been used in the past and shows signs of wear should be avoided.
  • wrap fragile objects with protective materials (bubbles, styrofoam)
  • protect sharp objects properly
  • use the factory packaging in case you want to send electronic devices
  • use unbreakable containers or special wooden packages in case you want to send liquids to avoid leaks
  • use packing tapes to seal your shipment
  • protect small objects with a piece of paper

In case of destruction of the products during the transport of the products to be returned, we are not responsible and we are NOT compensated